FREQUENTLY ASKED QUESTIONS
How do I know which location is which?
We have recently updated our properties.
Bally’s Black Hawk North was formerly Mardi Gras Casino.
Bally’s Black Hawk East was formerly Golden Gulch Casino.
Bally’s Black Hawk West was formerly Golden Gates Casino.
How do I become a member?
It’s easy. Stop by any Guest Services Center located at the Bally’s Black Hawk Casinos with a valid government-issued photo identification.
What is FreePlay?
FreePlay is promotional credit that can be downloaded and used on your favorite slot machine. FreePlay may be offered as part of our mail rewards program or awarded as a prize in a promotion. FreePlay is dollar for dollar and may be downloaded in whole dollar increments.
Do my points and FreePlay expire?
Yes, they do. Points will expire after six (6) months of inactivity. Manually adjusted FreePlay and mail rewards freeplay will expire on the designated expiration date.
Will I receive mail offers and what types of offers will I receive?
All mail rewards offers are based on play. They may include FreePlay, Free Bets, Cash, Food Coupons, Free Gift Coupons, Drawing Entries, or Bonus Offers depending on each guests play and preferences.